Terms and conditions

Governing Law: State of Texas, USA

Welcome to Hello World! These Terms and Conditions govern your access to and use of our website and online store, including any purchases made through [www.helloworldusa.co]. By accessing the Site or placing an order, you agree to be legally bound by these Terms and our Privacy Policy.

1. Eligibility: You must be 18 years or older (or the age of majority in your jurisdiction) to purchase from our store. By using the Site, you confirm you meet these eligibility requirements.

2. Products and Availability: We offer fashion apparel and accessories. All items are subject to availability and may be modified, updated, or discontinued at any time without notice.

3. Sizing and Fit: Size guides are provided to assist with accurate selection. Fit may vary depending on the item and fabric. Customers are responsible for selecting the correct size based on product descriptions and measurements. If you’re in doubt, please contact us prior to purchasing for guidance.

4. Pricing and Payments: All prices are listed in U.S. Dollars and are subject to change without notice. We accept major credit/debit cards and other payment methods available via Shopify. Applicable taxes and shipping costs are calculated at checkout.

5. Shipping: Hello World! operates primarily on a pre-order basis to support intentional production and reduce excess inventory.

6. Processing & Fulfillment: Pre-orders are processed and fulfilled within 21 calendar days or less from the date of purchase. You will receive an order confirmation email immediately after purchase and a shipping notification with tracking details once your item(s) are dispatched. Please note that pre-order fulfillment timelines are estimates and may vary slightly depending on production schedules or volume.

7. Delivery Timeline: Shipping times vary depending on your location and the selected shipping method. Please note that estimated delivery timelines apply after the order is shipped. We are not liable for delays caused by third-party carriers, weather disruptions, or customs clearance issues.

8. Multiple Item Orders: If your order contains both in-stock and pre-order items, the full order may be shipped once all items are ready. For faster delivery of in-stock items, we recommend placing a separate order.

9. Returns & Exchanges: Applies to all purchases made through [www.helloworldusa.co]. We gladly accept returns on eligible items within 7 calendar days of delivery. To qualify, items must be:

Unworn, unwashed, and undamaged
In their original condition with tags attached
Not marked as Final Sale or part of a promotion

Approved returns will be issued as store credit only. We do not offer cash or credit card refunds.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

Clearance or promotional items
Custom or made-to-order garments
Samples
Items marked “Final Sale”

How to Initiate a Return

To start a return, email us at [hello@helloworldusa.co] within 7 days of receiving your order. Be sure to include:

Your order number
Reason for return
Any relevant photos (if applicable)

Once your return is approved, we’ll provide return instructions. Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

At Hello World!, we want you to feel confident in every piece you purchase. While we do not offer refunds, however we do allow store credit for qualifying returns.

10. Final Sale Items: Clearance, promotional, customized items, and samples are considered final sale and are not eligible for return, refund, or exchange. This includes limited-edition drops, discounted pieces, and garments provided for sizing or promotional use.

11. Order Modifications & Cancellations: Once your order is placed, it cannot be modified or cancelled. Please verify all details carefully before submitting your purchase.

12. Intellectual Property: All content on this Site—including but not limited to text, product images, branding, logos, and design—is the intellectual property of Hello World! and is protected by U.S. and international copyright and trademark laws. No part of the Site or its content may be used, reproduced, or distributed without prior written consent.

13. Limitation of Liability: To the fullest extent permitted under Texas law, Hello World! shall not be liable for any indirect, incidental, punitive, or consequential damages—including, but not limited to, lost profits, customer dissatisfaction with sizing, or delays caused by carriers.

14. Disclaimer of Warranties: All products are provided “as is” and “as available.” We do not guarantee that the Site will be uninterrupted or error-free, nor do we make any warranties regarding product fit, finish, or outcomes. Your use of the Site is solely at your own risk.

15. Governing Law and Jurisdiction: These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the state or federal courts located in Dallas County, Texas, and you consent to such jurisdiction and venue.

16. Changes to Terms: We reserve the right to update or modify these Terms at any time. The updated version will be posted to this page with a revised effective date. Continued use of the Site following such changes constitutes acceptance of the revised Terms.

17. Contact Us: If you have any questions about these Terms or need support, please contact us at:

Email: hello@helloworldusa.co

Business Address: 539 W. Commerce St. #6023, Dallas, TX 75208

Instagram: @HelloWorld_U_S_A

Phone: (469) 706-9868

18. Disclosures and Consumer Protections (FTC Compliance): We comply with all applicable consumer protection laws, including the U.S. Federal Trade Commission (FTC) guidelines. This includes but is not limited to truth-in-advertising, clear refund policies, proper labeling of sponsored content or reviews, and responsible use of customer data.

19. Product Representations: We make every effort to accurately display product colors, sizing, and descriptions. However, actual colors may vary depending on your device display settings. Minor variations do not constitute a misrepresentation.

20. Influencer Partnerships: From time to time, we may collaborate with brand partners or influencers. Any endorsements, affiliate links, or gifted products will be disclosed in compliance with FTC guidelines.

21. Review Authenticity: We do not permit fake or paid reviews. All testimonials and reviews displayed on the Site are from verified purchases or real customer submissions unless otherwise clearly noted.

22. Marketing Communications: By opting in to receive marketing emails or texts from Hello World! you consent to receive promotional content. You may unsubscribe at any time by following the instructions provided in each message.

23. Hello World! Shipping Policy: At Hello World! we believe in intentional production and sustainable fashion. Our items are offered on a pre-order basis to reduce waste and deliver high-quality pieces with purpose.

24. Pre-Order Fulfillment: All items are made-to-order and fulfilled within 21 calendar days or less from the date of purchase. This allows us to reduce excess inventory while ensuring the highest level of care in production.

All items are made-to-order and fulfilled within 21 calendar days or less from the date of purchase. This allows us to reduce excess inventory while ensuring the highest level of care in production.

25. Shipping Times: All tracking information is shared once your order has been shipped. You will receive a confirmation email when your order is placed and a follow-up with tracking details once it’s in transit.

Domestic Orders: 5–7 business days once shipped
International Orders: 7–21 business days depending on customs and destination

26. Shipping Costs: Shipping fees are calculated at checkout based on the shipping destination and order weight. Standard and expedited shipping options may be available depending on your location.

27. Customs & Duties: International customers are responsible for any import taxes, duties, or customs clearance fees. These charges vary by country and are not included in the item or shipping prices.

28. Multiple Item Orders: If your order includes both pre-order and ready-to-ship items, the entire order may be held until all items are available. To receive in-stock items sooner, we recommend placing separate orders.

29. Lost or Stolen Packages: We are not responsible for lost or stolen packages marked as "Delivered" by the carrier. If this occurs, please file a claim directly with the carrier and then email us with your order details—we’re happy to assist where possible in helping you track or recover the item.

30. Damaged or Incorrect Orders: If your item arrives damaged or incorrect, contact us within 72 hours of delivery. Please include photos and your order number. We will send you a prepaid shipping label to return the item and will correct the issue promptly at no cost to you.